Warranty & Returns

WARRANTY & RETURN POLICY

We always want you to feel great about your Eleaf shopping experience. We handle returns and exchanges on a case-by-case scenario with the objective of making our customers satisfied with their purchase from us. 

Warranty

We require the S/N code located on the package box in order to process the warranty service. Please do not dispose of the packaging contents within the 3-month warranty period.

If you met the following matters, please contact [email protected] as soon as possible.

A.Defective Items

B.Broken Items 

C.Missing Items

D.Items not as described or ordered

In order to help us solve the issue, below details are required:

1.Order Number:

2.Product Name:

3.Problem Description:

4.Serial Number:

5.Video/Video Link for details: (We will also email you with troubleshooting steps. Troubleshooting steps are required to speed up the return process and assist you in avoiding any return processing fees.)

* All "Dead on Arrivals" (DOA), Missing, or Wrong Item claims must be reported back to us within 24 hours from the time of delivery. Please inspect your items carefully upon receiving it, it is your responsibility to check within the time span and notify us of any problem. For purchases of BATTERY/MOD items, each product purchased from this website directly comes with a 90-Day Limited Warranty from the date of shipment. Minor scratches, cosmetic issues, and discoloration are considered normal wear and tear and is not covered by warranty. The 90-Day Limited Warranty excludes coverage for damage resulting from accidents, abuse, disassembly, customized modification, or user-error. Furthermore, consequential and incidental damages are not covered under this warranty.

Replacement:

Generally, we will provide you the replacement after we approve the problem.

Anything unclear, please feel free to contact us: [email protected]

Refund:

Anything you need to return and get refund, please contact us directly.

Email address: [email protected]

Refund Terms:

(1)Orders can only be cancelled within 24 hours of us receiving the order and before dispatch.

(2)We always want you to be satisfied with our products. If you do not want the product after receiving the package, please contact us and return the product without opening.

After we get the product, we will check if it is good and original and arrange the refund.

Please notice the return shipment fee is paid by customer.

* We do not guarantee compatibility between items. If you have any questions about compatibility, please do your research or send us a question before placing your order. We will not accept returns due to incompatibility.